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A Support Blunder

There is a fear that sits somewhere in the mind of every support tech that they could be the next trigger to a front of page cyberattack. While this attack is not recent, we’ve finally learned that just one unfortunate tech might be the reason this attack happened.

Two years ago, Alexander Gennadievich Ermakov, a Russian national, launched a cyberattack on the Australian Medibank system. This led to more then 9.7 million Australian natives having their information compromised.

This devastated the public trust in both the system and their current level of cybersecurity. I am a personal victim of identity theft, the struggle these Austrialians now face is quite an uphill battle.

Unfortunately, this attack succeeded because of something that is now so common place. A support desk technician logged into his VPN without a MFA or two-factor authentication.

A Lesson In Defense

Iterating off our above section, we’re well versed with multi-factor authenticators. There is many different types, phone calls, apps with constantly generating codes, simple captchas. This feature in cybersecurity did wonders on release but now with time, flaws still persist even with this model of protection.

The culprit and point of origin for this attack was due to specifically “browser-stored Medibank credentials” on a support technicians work computer. This provided our Russian national elevated privileges and access to the Medibank’s Microsoft Exchange server and its Palo Alto VPN.

Needless to say… it was a disaster. A breach of that magnitude was enabled by the tech debt that Medibank was actually alerted to months prior in August. They knew a 2-factor authenticator would improve security and yet decided to be negligent.

This is your lesson, never spare an expense on a proactive defense. You will save yourself, company or friends thousands if not millions of dollars in damages. This example, 9.7 million users and over 520 gigabytes of data stolen and now they face fines costing as much as 21 trillion dollars.

Constantly be testing your systems defenses, always put yourself in the shoes of an attacker, isolate your systems, and enforce redundancy at every level. Understandably, cost will rise but it’s cheaper to pay 5 million for a upgrade of your cybersecurity then 21 trillion in fines.

I’ve taken the liberty of grabbing the including the report that OAIC recently published as it now pursues such massive fines again Medibank.

Checking in…

Hey everyone, we wanted to say thank you to the vast explosion of subscribers we’ve had recently. Your eagerness and excitement is elating us to push harder on finding things you like to know. We’re noticing a strong trend of focus from everyone on Cybersecurity and AI. Notice, we’re referring below to what you’d like to see more of. We will not be giving up either subject, simply honing in and having more posts monthly based off your interests.